Coaching terms

These terms apply when you book coaching with Jeanna Wenham ("I", "me"). Please read them before you book.

Coaching

Coaching is a partnership to help you reach goals you set. It isn't counselling, therapy, medical, legal or financial advice. You are responsible for your own decisions and actions.

Sessions

Single Sessions and Career Transition Programme sessions last 2 hours. Confidence & Resilience sessions last 60 minutes. All sessions take place online by video call or in person in Milton Keynes. The free consultation lasts up to 30 minutes and carries no obligation.

Booking & payment

Prices are shown in pounds sterling. Single sessions are paid in advance. Packages are paid in full when you book unless we agree otherwise in writing. Online payments are processed securely by Stripe, and you'll receive a receipt by email. Organisations can ask to pay by invoice, payable within 30 days.

Using your sessions

Package sessions are valid for 6 months from the date of purchase.

Rescheduling & cancellations

Please give at least 48 hours' notice to rearrange a session. Sessions cancelled with less notice, or missed, count as used. If I need to cancel, I'll rearrange at a time that suits you.

Refunds & your right to cancel

Under UK consumer law you can cancel within 14 days of booking for a full refund, as long as no sessions have taken place. If you ask for sessions to start within that period, I will refund the sessions you haven't used. After 14 days, unused package sessions are non-refundable. To cancel, just get in touch through the contact form or by email.

Confidentiality

Everything we discuss is confidential, apart from the exceptions set out in the privacy notice.